Privacy Policy

INTRODUCTION

Agenzia Uno respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and related platforms (regardless of where you visit them) and will tell you about your privacy rights and how the law protects you.

Please use the Glossary to understand the meaning of some of the terms used in this privacy policy.

PURPOSE OF THIS PRIVACY POLICY

This privacy policy is intended to provide you with information on how Agenzia Uno collects and processes your personal data through your use of this website, including any data you may provide through this website or through our platforms.

This website is not intended for children and we do not knowingly collect data from children.

It is important that you read this privacy notice together with any other privacy notice or fair processing policy that we may provide on specific occasions when we collect or process personal data about you so that you are fully aware of how and why we are using your data . This privacy policy supplements other privacy notices and policies and is not intended to override them.

CONTACT DETAILS

If you have any questions about this privacy policy or our privacy practices, please contact Agenzia Uno at privacy@agenziauno.com.

You have the right to lodge a complaint at any time with an applicable supervisory authority regarding data protection or privacy issues. We would, however, appreciate the opportunity to address your concerns before you approach such authorities, so please contact us in the first instance.

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

THIRD PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on such links or enabling such connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data that has had its identity removed ( anonymous data) . For details on the types of personal data we may collect, use, store and transfer, please see the Glossary.

We may collect, use, store and transfer different types of personal data about you that we have collected together as follows:

identification : We may collect personally identifiable information when you specifically and knowingly provide it to us, such as when you request support or register and provide personal information such as your email address, name, phone number or other details. Where applicable, personally identifiable information includes “personal data” as defined in applicable law.

Sensitive Personal Data: We ask that you do not send us or disclose sensitive personal data (for example, social security numbers, information relating to racial or ethnic origin, political opinions, religion or other beliefs, health, biometric data or genetic characteristics, criminal record or union membership) on or through our services or otherwise to us.

If you send or provide us with sensitive personal data, you consent to our processing and use of such sensitive personal data in accordance with this privacy policy. If you do not consent to our processing and use of such sensitive personal data, you must not send us such content.

not personally identifiable: We may collect and aggregate non-personally identifiable information, which is information that cannot be identified or identifiable either alone or in combination with other information available to third parties. This information may include information, such as a website that referred you to us, your IP address, browser type and language, hardware types, geographic location, and access times and durations. We may also collect browsing information, including information about website content or pages you view, links you click, and other actions you take.

Cookies: We install a cookie to differentiate you from other users and capture and remember certain information. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personalized experience.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or reject cookies, please note that some parts of this site may become inaccessible or may not function properly. For more information about the cookies we use, please see our cookie policy.

HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to do so. Most commonly, Agenzia Uno will use your personal data in the following circumstances:

Please consult the Glossary to find out more about the types of legal bases we will rely on to process your personal data.

We generally do not rely on consent as a legal basis for processing your personal data, however you have the right to withdraw your marketing consent at any time by contacting us.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
Below we have set out a description of all the ways we intend to use your personal data and what legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we use your data. Please contact us if you require details of the specific legal basis we are relying on to process your personal data where more than one legal basis has been set out in the table below.

PURPOSE/ACTIVITY 1
To manage our relationship with you, which will include (a) notifying you of changes to our terms or our privacy policy and (b) asking you to leave a review or participate in a survey.

Types of data: (a) Identity, (b) Contact, (c) Profile and (d) Marketing and communications.

Legal basis for processing, including legitimate interest basis: (a) Performance of a contract with you, (b) Necessary for compliance with a legal obligation, and (c) Necessary for our legitimate interests (to keep our records up to date and to study how customers use our products/services).

Where we send you important notices, such as changes to our terms, conditions and policies, because this information is important to your interaction with us, you may not opt-out of receiving these communications.

PURPOSE/ACTIVITY 2
To administer and protect our business, website and related platforms (including troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting).

Data Type: (a) Identity, (b) Contact, and (c) Technical.

Legal basis for processing, including the basis of legitimate interest: (a) Necessary for our legitimate interests (to operate our business, provide administrative and IT services, network security, to prevent fraud and in context of a corporate reorganization or restructuring exercise) and (b) Necessary to comply with a legal obligation.

PURPOSE/ACTIVITY 3
To provide you with relevant website and platform content and advertising and measure or understand the effectiveness of the advertising we serve to you.

Types of data: (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications and (f) Technical.

Lawful basis for processing, including legitimate interest basis: necessary for our legitimate interests (to study how customers use our products/services, to develop them, grow our business and inform our marketing strategy).

PURPOSE/ACTIVITY 4
Use data analytics to improve our website, platform, products/services, marketing, customer relationships and experiences.

Type of data: (a) technical and (b) usage.

Legal basis for processing, including legitimate interest basis: necessary for our legitimate interests (to define the types of customers for our products and services, to keep our website up to date and relevant, to develop our business and to inform our marketing strategy).

PURPOSE/ACTIVITY 5
To provide you with suggestions and recommendations about business opportunities, goods or services that may interest you.

Types of data: (a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile and (f) Marketing and communications.

Lawful basis for processing, including legitimate interest basis: necessary for our legitimate interests (to develop our products/services and grow our business).

MARKETING
We are committed to providing you with choices regarding certain uses of your personal data, particularly relating to marketing and advertising.

PROMOTIONAL OFFERS FROM US
We may use your identity, contact, technical, usage and profile data to form an idea of what we think you might want or need, or what might be of interest to you. This is how we decide which products, services and offers may be relevant to you (we call it marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving such marketing communications.

THIRD PARTY MARKETING
We will obtain your explicit consent before sharing your personal data with third parties for marketing purposes.

REFURBISHMENT
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by otherwise contacting us at any time.

CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider it necessary to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in accordance with the above rules, where this is required or permitted by law.

DISCLOSURE OF YOUR PERSONAL DATA
We may share your personal data with the parties set out below for the purposes set out in the table above.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only allow them to process your personal data for specific purposes and in accordance with our instructions.

HOW LONG WILL YOU USE MY PERSONAL DATA?

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe that there is a prospect of litigation in relation to our relationship with you.

To determine the appropriate retention period of personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process the your personal data and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data – see below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

ACCEPTANCE OF THESE TERMS
By using this website or our platform, you accept this privacy policy. If you do not agree to this privacy policy, please do not use this website or our platform. Furthermore, your continued use of our website and/or platform following the posting of changes to this privacy policy will be deemed to constitute acceptance of those changes.

YOUR LEGAL RIGHTS
In certain circumstances, you have rights under data protection laws in relation to your personal data. For more information about these rights, please see the Glossary below.

In particular, you can revoke your email consent for marketing communications at any time. You will find an unsubscribe or opt-out link at the end of each email . We reserve the right to send commercial communications for the processing of the contract and/or service contract.

Please contact us if you would like to exercise any of the rights set forth above or if you have any questions or concerns about this privacy policy or would like to have the personally identifiable information you have provided removed from our files.

NO FEES USUALLY REQUIRED
You will not have to pay any fees to access your personal data (or to exercise any of your other rights). However, we may charge you a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to people who have no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO ANSWER
We try to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your request is particularly complex or you have made numerous requests. In this case we will notify you and keep you updated.
IN CASE OF FAILURE TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law or under the terms of a contract we have with you and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will inform you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED?
We use several methods to collect data from and about you, including through:
Direct interactions. You may provide us with your identity and contact details by filling in forms or by corresponding with us by post, telephone, email or otherwise. This includes personal data provided when subscribing to our newsletter.
Automated technologies or interactions. When you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites that use our cookies.

GLOSSARY: LEGITIMATE BASIS
Legitimate Interest means our company’s interest in conducting and managing our business to enable us to provide you with the best service/product and the best and safest experience. We ensure that we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You can obtain further information on how we assess our legitimate interests against any potential impact on you in relation to specific activities by contacting us.

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Compliance with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation to which we are subject.

of personal data that we may collect, use, store and transfer:

EXTERNAL THIRD PARTIES
Service providers (as data controllers) who provide various IT and system administration services.

Professional advisors (as data controllers or joint data controllers) including lawyers, bankers, auditors and insurers based inside and outside the EEA who provide consultancy, banking, legal, insurance and accounting services.

Other external entities, regulators and other authorities (as processors or joint controllers) located inside and outside the EEA who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS
You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This allows you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.

Request correction of the personal data we hold about you. This enables you to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of any new data you provide to us.

Request the deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are asked to erase your personal data to comply with local law. Please note, however, that we may not always be able to comply with your erasure request for specific legal reasons which will be communicated to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation that makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we process your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request the limitation of the processing of your personal data. This allows you to ask us to suspend the processing of your personal data in the following scenarios:

Request the transfer of your personal data to you or to third parties. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information for which you initially provided consent to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of the processing carried out before the revocation of consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will inform you if this is the case when you withdraw your consent